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FAQ

Answers to frequently asked questions divided by topic.
If you do not find what you are looking for, please contact us here
Company
Services
Online Shopping
Product
Shipments

Company

Who are we?

Onetile is an innovative, versatile and dynamic company based in Brescia, in northern Italy, specialising in the purchase and distribution of materials for all types of surfaces: stoneware porcelain floor and wall tiles and parquet from the best Italian brands. Find out more

Where are the offices and showroom located?

Onetile headquarters are located on the shores of Lake Garda in Raffa di Puegnago, and they house the showroom displaying the most exclusive collections and the sales offices.  Find out more

Is it possible to visit your showroom?

The Onetile showroom is open to the public from Monday to Friday from 8:30 am to 12:30 pm and from 1:30 pm to 5:00 pm. It is advisable to book an appointment. Find out more

How can Onetile offer me high quality tiles made in Italy at such competitive prices?

We aim to make the best Italian brands accessible to all our customers at an exclusive price, building a customised offer. Find out more

Services

What services does Onetile offer?

Onetile wants to make all the services and advantages available to you! Find out more

Do you also offer a laying service?

One of our plus points is our Laying Service!  Find out more

How can I contact your customer service to request a free advice?

You can request an online advice by contacting us in the following ways: whatsapp, via the e-mail address or via the landline number.
 
Find out more

Online Shopping

How can I purchase on your Onetile.it site?

Here you will find a dedicated step-by-step guide on how to buy porcelain tiles online. Find out more

What payment methods do you accept?

Onetile offers the possibility of making payments by means of bank transfer and PayPal with a 4.5% commission. Find out more

Why are the prices crossed out and it says 'find out the promotional price'?

Prices crossed out with the text "find out the promotional price" refer to the official price list of the suppliers. You can receive a discount on each product depending on the quantity of tiles required.  Find out more

How can you get a personalised quote with your best offer?

Request your best quote via the form or WhatsApp!  Find out more

How can I receive technical support for a product?

In each collection there is a downloadable PDF containing all the information about the product you are interested in.  Find out more

Product

What is porcelain stoneware?

Porcelain stoneware is the most widely used ceramic material in modern construction or renovation because it offers a good compromise between technical characteristics and a very competitive price compared to other materials.  Find out more

How do I calculate the correct amount of porcelain stoneware floor and/or wall tiles to order?

First of all, it is necessary to know the size of the surface to be paved or covered, to which the percentage of wastage must be added, around 10% for floors and 15% for coverings, i.e. the waste resulting from cutting or drilling required during the laying phase or for any future repairs. Find out more

The products I see on the www.onetile.it website are first class?

All products on the Onetile website are exclusively first class.
The term first class refers to imperfection-free ceramic products covered by the manufacturer's guarantee in the event that the supplied product is affected by apparent or hidden defects.
Find out more

Can I lay stoneware tiles without joints?

Absolutely not, the joint is a key element because it allows floors to expand and settle naturally due to the movements of the structure, humidity and temperature changes.
The minimum recommended joint is 1.5/2 mm for rectified tiles and at least 3-4 mm for traditional tiles with bevelled edges.
 
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Shipments

What are the delivery costs and times?

When you make a request for a quotation, the costs and delivery times will be communicated to you when you place your order. 
Shipping costs in this case vary based on the country of delivery.
 
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Will the courier notify me by telephone before delivery?

The porcelain stoneware tiles ordered are entrusted to specialised couriers and the price includes a telephone notification service to agree on the day and time of delivery. Find out more

What should I do if the delivered goods are broken or defective?

Upon receipt of the goods, the customer must always request and sign the delivery note stating ACCEPTED SUBJECT TO INSPECTION. 
Any defects or quality faults in the material must be reported in writing no later than 7 days after delivery or collection, after which time no further complaints will be accepted.
 
Find out more

Do prices include delivery costs?

Delivery costs will be calculated while drafting the final quotation based on the total weight of the items and the place of delivery. Find out more

Can I collect the goods directly from your warehouse?

The goods may be collected from our warehouse after you have received notification that we have received full payment for the goods and that all products are ready for delivery.  Find out more

Can I book a floor delivery service?

No, the service is not currently available. Find out more